General Information

Is there anything you will not print? Absolutely!

  • Of course we will not print anything that is illegal.
  • We will not print obscene or profane language.
  • We will not print: nudity. We will not print any body parts that would normally be covered by underclothing. There will also be times when we will not print a picture, drawing or rendering of any sort of nudity because in our opinion it is in very bad taste.
  • Frequently Asked Questions

    Can I request a quote?

    Is your website secure?

    What is your Privacy Policy?

    Which products do you offer?

    What are Print Industry Trade Customs?

    Ordering

    How do I order multiple items?

    Will I receive exactly the quantity I ordered?

    How long will it take to get my order?

    Can I cancel or change my order?

    How do I reorder?

    Where’s my order?

    What should I do if I lose my Order Number?

    What if I’m not satisfied with my order?

    What is your return policy?

    What do I do if I receive my order and it’s not complete?

    What paper stock do you use?

    What printing process do you use?

    How long will it take to get my proof?

    Do you offer rush delivery service?

    Shipping

    What are your shipping costs?

    Which shipping methods do you use?

    Where can I check USPS Priority Mail Flat Rate shipping transit times?

    Can I track my shipment once it’s left your facility?

    Can I arrange for my own courier/ shipping provider to deliver my order?

    My Account

    How do I create an account?

    How do I sign in to my account?

    How do I update my contact information?

    I lost my User Name & Password what do I do?

    What should I do if I get an error message when signing in?

    Payments

    What methods of payment do you accept?

    How do I report an unauthorized purchase or billing error?

    Will you bill me?

    Will I be charged sales tax?

    File Preparation

    Which programs do you work with?

    Are there file formats or specifications I should submit my artwork in?

    What resolution does my artwork need to be?

    What line screen does my artwork need to be?

    What is “BLEED” and how much should I have on my artwork?

    BUILT BLACK: How to create correctly.

    Do you have templates I can use to setup my artwork?

    How can I reduce the file size of the artwork I want to upload?

    Is it okay to use colored text in my artwork?

    Will you match a proof I print out on my laser printer or a previously printed sample?

    File Uploading

    How do I upload my files?

    How do I submit my order and have the files uploaded by someone else?

    Can I receive a physical proof rather than proofing online?

    What is the difference between CMYK and RGB?

    Is there a way to see what a CMYK color combination will look like?

    Will the printed product match what I see on my monitor?

    Why do certain colors look different after they print?

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    Can I request a quote?

    Yes. Email us at csr-1@grab-its.com to request a quote on any job that doesn't fit our standard options.

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    Is your website secure?

    Grab-its protects our customers and their information using the most advanced standards for security.
    We use Secure Socket Layer (SSL) technology, which is supported by the vast majority of modern Internet browsers. SSL technology represents the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission.

    Grab-its's minimum requirement for transactions is the standard 40-bit or 56-bit encryption supported by the Internet Explorer 5.0 browser (web browser released on March 18, 1999 by Microsoft).

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    What is your Privacy Policy?

    Information submitted on our web iste or to an email to us is solely viewed by Grab-its employees. This information will only be used to contact the customer when necessary. No information collected is shared with any other company or website.

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    Which products do you offer?

    We print all of the products you see on the site. Need more help? Please contact customer support. 1-800-256-4948

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    What are Printing Industry Trade Customs?

    The Printing Industry Trade Customs reflect the printing industry common business practices. Trade Customs involving rates, payment terms, and warranties may be subject to modification. Please click the above link to read these Printing Trade Customs.

    Ordering

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    How do I order multiple items?

    Please place a separate order for each different printed piece you want produced. For example, if you want 3 different 8.5 x 11 flyers, please place 3 orders, 1 for each version.

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    Will I receive exactly the quantity I ordered?

    Most of the time, we ship you slightly more than you ordered, at no additional cost. On occasion, we ship slightly fewer pieces than you ordered. Printing Printing Industry Trade Standards allow for underage of up to 10%. If your print order is being shipped to a third party it is your responsibility to ensure the product is inspected upon arrival for quantity and quality. If there are any problems, Grab-its.com must be notified before using product. Notification must also be made within 48 hours of receiving.

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    How long will it take to get my order?

    Most jobs are shipped within 2 business days. Shipping by USPS Priority Mail Flat Rate takes from 2 to 3 business days to get to you depending on your location.

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    Can I cancel or change my order?

    Grab-its prints most flyers in one to two business days. As stated on our website and in the checkout process, orders may not be changed or cancelled at certain stages for production. To submit changes Log In and if the order hasn't gone to the printer you can change the quantity and shipping instructions etc. Once the item is printed we cannot cancel or change the order.

    All sales are final. No refunds will be made on orders unless art files have not been sent to press. For jobs meeting those criteria: 1) a $15.00 minimum or 5% processing fee will be charged for each job cancellation, and 2) requests for refunds must be sent to Grab-its.com within 30 days of order. Refund request approved after 30 days will be issued as a credit toward your next order.

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    How do I reorder?

    1.Go to Log In link in upper right part of the page and click the link. At the log in page type in your User Name and Password. You will enter your member page. You will see list of Job Numbers/Orders Numbers.
    2. If you have ordered several Grab-its flyers, click the "Show All" button to view previously ordered Grab-its.
    3. Click the "Reorder ” next to the flyer you’d like to reorder.
    4. Follow the prompts to complete your reorder.

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    Where’s my order?

    To view your order status

    1. Click the "Log In" link in upper left part of the page. You will arrive at the Login Page where you will need to enter your user name and password.

    2. To find the status click on Order Status or the Job Number.

    If your hasn't arrived in the alloted time for delivery or your the delivery is late, please contact us. Please include your name, e-mail address and order number in your message to help us serve you in a timely manner.

    Still need help? Please contact us.

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    What should I do if I lose my Order Number?

    Go to Log In link in upper right part of the page and click the link. At the log in page type in your User Name and Password. You will enter your member page to view existing and re-order previous Job Numbers/Orders Numbers.

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    What if I’m not satisfied with my order?

    Grab-its is committed to producing a quality product and customer satisfaction. We will reprint or refund the cost of any product that fails to meet Printing Industry Trade Standards upon return of the entire product. However, we are not responsible for design, image or typing errors a customer submitted or approved artwork. If for any reason you are not satisfied with your order, please contact Customer Service at 1-800-256-4948 within 2 business days of receiving your order. If the order isn't received when it was promised, contact Customer Service within 1 business days from the date it was scheduled to arrive.

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    What is your return policy?

    Grab-its is committed to printing a quality printed product and to customer satisfaction. If you are not satisfied with your printed order, contact Customer Service at 1-800-256-4948. If the order isn't received when it was promised, contact Customer Service within 1 business days from the date it was scheduled to arrive. PLEASE NOTE: We can reprint or refund the cost of any product that fails to meet Printing Industry Trade Standards upon entire product return. We're not responsible for design, image or typing errors a customer submitted.

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    What do I do if I receive my order and it’s not complete?

    After your order has arrived and is incomplete, please log in to verify that all items shipped together. If order is incomplete, please contact Customer Service. To view the details and status of your order go to "Log In" type in User Name and Password

    1. Click the link to Show All to view any order that has been placed with Grab-its

    2. Click the Job Number or Status link for the job in question and you will be redirected to the Order Information Screen.

    3. Check the Tracking information before emailing or calling

    Please include your job number, name, e-mail address and phone number in your message to help us serve you in a timely manner.

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    What paper stock do you use?

    We use high quality 100 lb Gloss Text paper from the very best suppliers.

    Click on the Question Mark Icon by each option on the Product Page to get a description of the paper used

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    What printing process do you use?

    Grab-its are printed on a Digital Press.

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    How long will it take to get my proof?

    For an Online Proof -24 Hours from receipt of your files, assuming all fonts & images are included and we have no problems with the files.

    For a Hard Copy Digital Proof -2 business days from receipt of your files, assuming all fonts & images are included and we have no problems with the files.

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    Do you offer rush delivery service?

    Our standard service is very fast. For most products we ship your order within 1- 2 days.

    Shipping

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    What are your shipping costs?

    Shipping and handling costs depend on the weight of your order, the number of packages that ship and the shipping method you select at checkout. Please use our Calculator on each product page to determine the exact cost of your order.

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    Which shipping methods do you use?

    For deliveries within the United States, we generally deliver within 2 to 3 days after the order is completed via USPS Priority Mail Flat Rate.

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    Where can I check USPS Priority Mail Flat Rate shipping transit times?

    We are not able to provide USPS Track and Confirm Priority Mail Flat Rate information

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    Can I track my shipment online once it’s left your facility?

    Not at this time.

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    Can I arrange for my own courier/ shipping provider to deliver my order?

    At this time we are not able to accommodate such an arrangement.

    My Account

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    How do I create an account?

    A new account is created when a designed is saved.

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    How do I sign in to my account?

    Click the "Log In" link in upper left part of the page. You will arrive at the Login Page where you will need to enter your user name and password.

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    How do I update my contact information?

    Click the "Log In" link in upper left part of the page. You will arrive at the Login Page where you will need to enter your user name and password. Click "Edit Account Settings" to make changes to your contact information.

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    I lost my User Name & Password, what do I do?

    Click the "Log In" link in upper left part of the page. You will arrive at the Login Page. Enter your e-mail addressin the email address box and we will send you your login information. We cannot send it to a new email for security reasons.

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    What should I do if I get an error message when signing in?

    Please email csr-1@Grab-its.com or call Customer Service 1-800-256-4948

    Payments

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    What methods of payment do you accept?

    Grab-its accepts the following payment methods on our secure site: Visa, MasterCard, American Express, and Discover Card.

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    How do I report an unauthorized purchase or billing error?

    In the event you have a charge on your credit card statement from Grab-its that you do not recognize, please fax a copy of the statement showing the charge to:

    Grab-its
    Attention: Customer Service
    Fax: 615-391-0466

    Please include a phone number and time that we may contact you. Please Do Not e-mail your debit/credit card account information to us, as e-mail channels are not secure.

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    Will you bill me?

    No, all orders are paid in advance. In an effort to keep costs down and to pass those savings along to customers in the form of great prices, Grab-its does not provide billing or COD shipments. We accept the following methods of payment on our secure site: Visa, MasterCard, American Express, and Discover Card.

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    Will I be charged sales tax?

    If you are shipping to a Tennessee Address you will be charged tax unless you provide us with a legal Tax Exemption Letter

    File Preparation

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    Which programs do you work with?

    We will except PDF's if you can create them from your program which meet these specifications: Remove all color profiles- CMYK color only; crop marks turned on to show adequate bleed of .125"; if we have a template available on this site for your product, please include it in the file, underneath your artwork.

    We work with Mac or PC versions of the following programs: Adobe Illustrator, Adobe InDesign, Adobe PageMaker, Adobe Photoshop, CorelDraw, Freehand & Quark Xpress. Artwork submitted in other programs will require additional setup fee (minimum $45.00). Fees are determined by the amount of time required to make the files print ready. You will be given this cost prior to working on your files. However

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    Are there file formats or specifications I should submit my artwork in?

    All graphics can be JPG or PDF. Colors must be CMYK only- remove all color profiles (example, icc)

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    What resolution does my artwork need to be?

    300 dpi or higher resolution is accepted for images or graphics used in files sent to us.

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    What line screen does my artwork need to be?

    150 line screen

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    What is “BLEED” and how much should I have on my artwork?

    Grab-its print on a Digital Press. We're not able to print bleed on the digital press. Allow the design to have 1/8 inch (.125") white on all sides.

    BLEED: Is when an image extends beyond the actual page size or trim edge of the sheet or page. If your finished piece requires full bleed, please make the design slightly larger to allow for 1/8 inch (.125") on all sides to be cut away.

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    “BUILT BLACK” How should they be created?

    Built Blacks should be created with using NO MORE than 30% Cyan, 30% Magenta, 30% Yellow & 100% Black. When you use more than these precentages the printing will not dry correctly along with many other problems on the printing press.

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    Do you have templates I can use to setup my artwork?

    Our Design Templates page has a list of currently available templates. More will be available in the near future.

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    How can I reduce the file size of the artwork I want to upload?

    Saving & submitting your artwork as a high resolution JPEG will help reduce the size of your file and still maintain a relatively high quality image when your artwork is printed.

    Illustrator™ image size reduction:

    1.Open the .ai file in Photoshop and make sure when Photoshop opens the file it is 1063 x 614 pixels.

    *2. Save the file as a .psd for upload.

    *If your Illustrator file is too large when opened in Photoshop, this means an object is extended beyond the art board. Open the file in Illustrator and make sure there are NO objects or text that goes past the black box. Resave the file and go follow steps 1-3 again.

    Photoshop™ image size reduction:

    1. Flatten the Photoshop file then save the file as a .pdf.)

    2. Select #12 quality.

    3. Select encoding jpeg.

    4. Save the .pdf file and check the size.

    5. If the file is still too large, save it at a lesser quality until it is small enough for upload.

    Image size reduction for other programs:

    If your file is larger than 4MB, try saving it as a PDF, JPEG or TIF format. These formats compress images in different ways to create a smaller file size.

    • PDF is best for simple text documents.
    • JPEG will work well for photographs that are too large for upload. Try different levels of quality when saving to JPEG to get the best quality possible at an acceptable file size (less than 4 MB).
    • GIF does not work well for color photos. It is best for online display only.
    • TIF is another file format that will produce good quality printing.

    Need more help? Please contact customer support. 1-800-256-4948

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    Is it okay to use colored text in my artwork?

    The acceptable CMYK color registration variance of 2 dpi can make text 10 pt or smaller, as well as white text on a colored background (reverse type), appear blurry. If you need to use colored text, it is best to use one of the true CMYK colors rather than creating a color using CMYK process. If you use a font size larger than 10 pt, built color or reverse type will print very well.

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    Will you match a proof I print out on my laser printer or a previously printed sample?

    One of the reasons we are able to offer fast turnaround and affordable price is because we print to "pleasing color", using standard ink densities. There is no guarantee that your finished piece will look like your printed sample. This is due in part to the varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, and different than true offset lithography. Even from one commercial printer to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography.

    If you require a more precise color match, please contact us to arrange for a digital color proof. Once you approve the additional fees (a minimum of $45) we will produce a hard copy proof and ship it overnight delivery to you. When you approve and return the proof, we will strive to match the color of the proof when printing your final piece.

    The additional costs involved for precise color match are substantial. After reviewing your proof, any color correction requests are billed at $65.00 per hour (a minimum $45.00 charge). In addition, there will be the charge for a new proof.

    Please keep in mind that production turn around is not in effect until we receive the final approved proof.

    File Uploading

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    How do I upload my files?

    To submit your artwork, please go to "Log In" type in User Name and Password.

    1. Click the Show All link to view any order that has been placed with Grab-its

    2. Click the Upload Files link for the Job in Question

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    How do I submit my order and have the files uploaded by someone else?

    When placing your order, click the "Files uploaded separately" button. The link under this button lets you send an email to the person that will upload your files. It will give them your Job Number and a link to the File Upload page. When you complete your order by clicking the "Send Order" button, you will receive confirmation that includes your Job Number. Give your designer your Job Number and have them upload the files to our File Upload page the Third Party Upload link is located on the Log In login page. The artwork must be submitted with your Order Number or we will be unable to match it with your order.

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    Can I receive a physical proof rather than proofing online?

    Yes, however, there are some additional costs involved. When considering you time frame, keep in mind the time it takes for shipping the proof to you and then you returning it to us.

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    What is the difference between CMYK and RGB?

    CMYK printing, also known as 'Process Printing,' is an industry standard method of printing in full color. CMYK stands for the four colors used in Process Printing. C= Cyan ink, M= Magenta ink, Y= Yellow ink, and K= Black ink. CMYK is the most economical method of printing full color in the highest quality.

    RGB stands for the 3 colors used on computer monitors. R= Red, G= Green and B= Blue. When printing with CMYK process, all RBG images must be converted to CMYK images.

    Due to the differences between CMYK & RGB, some colors that you see on your screen are difficult to reproduce using CMYK and very often color alteration will occur. After converting all RGB images to CMYK images, you’ll have a close idea of what your printed product will look like. We recommend you review your files carefully after converting, before uploading your file.

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    Is there a way to see what a CMYK color combination will look like?

    A color guide is available for purchase that shows thousands of process colors with their CMYK screen percentages. Please visit Pantone.com

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    Will the printed product match what I see on my monitor?

    Designers and prepress companies use color-calibrated monitors to ensure the color on screen is as close as possible to the color of the file. Most home and small business printers are either inexpensive ink-jet printers, or color laser printers. Most home users cannot afford to purchase color- calibrated monitors, and therefore have to understand that there will ALWAYS be variance from what they see on the screen to what they see on their printer, as well as variance between the copy created on their printer compared to the final process printed product.

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    Why do certain colors look different after they print?

    Grab-its production quality control and color correction standards are stringent. While Grab-its maintains high standards, it is almost impossible to print and expect to see exactly the same color from day to day.

    There are many factors that can affect the color of printed materials. The paper made by the paper mill may be slightly whiter or brighter from one lot to the next. Humidity outside can affect how ink dries on paper, creating a slight color difference. The ink density can affect color slightly. It is impossible to expect any professional printer to be able to produce exactly the same printed colors on different days. However, Grab-its does have high quality controls to ensure as little variation as possible.

    Click to see a Mobile Flyer
    Every Mobile Flyer includes:
  • Full Flyer Design with Title
  • Plus you can also:
  • Add Additional Information and Photos
  • Embed a Video
  • Create Coupons
  • Include Keywords
  • Facebook and Twitter share buttons
  • Click to see the Latest Designs!
    With our user-friendly Grab-its™ Gallery, you can flip through all of the latest Grab-its™ designed by hard-working, smart-marketing people just like you. Or check out specific categories for inspiration on your next Grab-it™.